How we handle your data.
A plain-language account of what we collect when you enquire, why we hold it, who helps us process it, and the choices you have. No dark patterns, no fine print you need a lawyer to read.
Who we are
District Royal is a Dubai-based property advisory. This notice explains how we handle the personal information you share when you enquire with us or use this website. If anything here is unclear, write to us at contact@districtroyal.com and we will explain it plainly.
What we collect
We keep this to the minimum needed to answer you well:
- Enquiry details you choose to give us through the contact form or by writing to us — your name and email, and optionally your phone number, what the enquiry is about, a budget band, and your message.
- Messages you send us directly by WhatsApp or email, and our correspondence with you.
- Minimal, aggregate usage data about how the site is used — collected without cookies and not used to identify you.
We do not run advertising or tracking cookies, and we do not buy in personal data about you from third parties.
Why we use it, and on what basis
We use your enquiry solely to respond to you and to provide the advice you have asked for — on the basis of your consent and our legitimate interest in running the practice. The consent box on the form covers our contacting you about that enquiry; you can withdraw it at any time.
We don’t sell your data or build a list
We do not sell, rent, or trade your personal information, and we do not add you to a marketing list. You will hear from us about your enquiry and the advisory relationship — not with unsolicited marketing.
Who processes it for us
A small number of trusted providers process data on our behalf, under contract and only on our instructions:
- Resend — delivers your enquiry to our team as an email so an advisor can reply.
- Vercel — hosts this website and provides the cookieless, aggregate usage measurement above.
If you reach us on WhatsApp or by email, that channel’s own provider (for WhatsApp, Meta; for email, your mail host) also handles your message under its own terms.
How long we keep it
We keep your enquiry and our correspondence for as long as needed to help you and to maintain a record of the advice given, after which we delete or anonymise it. If a first conversation goes nowhere, we do not retain your details beyond what that exchange required.
Where your data is processed
Some of our providers process data on servers outside the UAE. Where that happens, we rely on providers that offer appropriate safeguards for international transfers.
Your choices and rights
Subject to applicable law — including the UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) — you can ask us to:
- see a copy of the personal data we hold about you;
- correct anything inaccurate;
- delete it, or withdraw your consent to us contacting you;
- restrict or object to a particular use.
To exercise any of these, or to raise a concern, write to contact@districtroyal.com. We will respond within a reasonable time.
Changes to this notice
We may update this notice as our practice or our providers change. The date below always reflects the current version; material changes will be made clear here.